Jenn McGeehan

Refund and Purchase Policy

Effective Date: October 18, 2026

A Note from Jenn

Nobody likes fine print at checkout, so here’s the deal in plain English: I want you to know exactly what you’re buying, when you’ll get it, and what happens if life gets in the way. If something isn’t covered here, email me and we’ll figure it out like grown-ups.

The Short Version

  • Monthly Strategic Partnership: governed by your signed agreement, with a 3-month minimum and 30 days’ written notice to end it after that.
  • VIP Marketing Workshop: full refund if you cancel 7 or more days before your working session. Inside 7 days, you can reschedule once. Once the session happens, the workshop is non-refundable.
  • Support Block: use it within 60 days of your working session. Unused hours aren’t refundable.
  • Digital products: because you get instant access, all sales are final. If a file is broken or missing, I’ll fix it fast.

1. How Payments Work

Payments are processed securely through Stripe, including through our Moxie invoicing and booking tools. We never see or store your full card number. Prices are listed in U.S. dollars. Any taxes or bank fees charged by your card provider are your responsibility.

2. Monthly Strategic Partnership (Retainer)

  • The Partnership is governed by the signed service agreement, which includes your scope, monthly fee, and start date. If anything here conflicts with your signed agreement, the agreement wins.
  • The Partnership has a 3-month minimum commitment. Monthly fees are billed in advance.
  • After the first 3 months, either of us can end the Partnership with 30 days’ written notice (email counts).
  • Monthly fees already paid for work in progress are non-refundable. If we end the engagement early for reasons on our side, we’ll refund any prepaid amount for work we didn’t start.

3. VIP Marketing Workshop

What’s included: a discovery call, one 3-hour 1:1 working session, and your finished pieces delivered the following week. The Workshop + Support Block option adds 3 more hours of support.

Payment: paid in full when you book your working session.

Cancelling or rescheduling:

  • 7 or more days before your working session: cancel for a full refund, or reschedule at no charge.
  • Less than 7 days before: no refund, but you can reschedule once to a date within 60 days.
  • No-shows: if you miss your session without notice, the session is considered delivered.
  • After the working session: the Workshop is non-refundable, because the work has been done.

If I ever need to reschedule because of illness or an emergency, you’ll get the choice of a new date or a full refund.

Support Block: the 3 support hours must be used within 60 days of your working session. Unused hours expire and aren’t refundable.

4. Digital Products

When digital products (templates, guides, trainings, and similar) are available in the shop:

  • You get access right after purchase, so all digital product sales are final and non-refundable.
  • If a download is broken, missing, or not what was described, email us within 14 days and we’ll fix it, replace it, or refund you, whichever makes sense.
  • Your purchase gives you a personal license for use in your own business. Please don’t share, resell, or redistribute it. See our Terms of Use.

5. Free Resources

Free resources like the 20-Minute Backend Tune-Up don’t involve a purchase, so there’s nothing to refund.

6. Disputes and Chargebacks

If something feels off with a charge, please email us before contacting your bank. Most issues can be solved in a day or two. Filing a chargeback for a service that was delivered, or for a digital product you accessed, may end your access to that product and to future services.

7. Results

Services and products are not a guarantee of specific business results. See our Disclaimer.

8. Contact

Questions about a purchase, refund, or reschedule? Email jenn@jennmcgeehan.com with “Purchase Question” in the subject line, or write to Jenn McGeehan LLC, PO Box 16, Zeeland, MI 49464. We’ll reply within 2 business days.